Privacy Policy bos01 – Malaysia Personal Data Protection

Bos01 is an online betting platform serving the Malaysian market, offering services including Sports Betting, virtual sports, Live Casino, slots, progressive jackpots, and online cricket. As a platform that handles members' personal data, bos01 recognises the significant responsibility we bear in safeguarding your privacy.

This Privacy Policy applies to all information collected through the bos01 website at bos01.ws, the bos01 mobile application (where available), and all interactions between you and our customer support team. It also applies to all registered members as well as visitors browsing the platform without an account.

Bos01 acts as the data controller for all personal information collected through our platform, and we are fully responsible for processing that data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Bos01 collects various categories of personal data to ensure our platform operates smoothly, securely, and in compliance with legal requirements. Below are the categories of data we collect:

Your personal data is collected through various means when you interact with the bos01 platform:

• Account Registration: Information you provide when creating a new account, including your name, email, phone number, and identity details required for KYC.
• Financial Transactions: Data collected when you make deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, as well as during the withdrawal process.
• Platform Usage: Betting activity, slots played, sports bets placed on Malaysia Super League or EPL matches, and Live Casino usage are all recorded automatically.
• Cookie & Tracking Technologies: Technical data is collected automatically via cookies, web beacons, and similar tracking technologies when you browse the bos01 platform.
• Communications with Us: Any communication via live chat, email or our contact form will be recorded for support and service improvement purposes.
• Third-Party Sources: In certain cases involving identity verification or fraud prevention, we may receive information from approved verification service providers.

Bos01 uses your personal data only for legitimate and necessary purposes. We do not process your data beyond what is required for the following purposes:

• Account Management: To create, manage, and maintain your bos01 account, including identity verification and the KYC process required by law.
• Transaction Processing: To securely process your deposits and withdrawals via available Malaysian payment methods.
• Service Provision: To grant you access to all bos01 services, including Sports Betting, slots, Live Casino, jackpots, and cricket.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, account abuse, and other security threats.
• Legal Compliance: To fulfil legal obligations, including anti-money laundering (AML) requirements and compliance with Malaysia's PDPA.
• Service Communications: To send important notifications relating to your account, transactions, policy updates, and security information.
• Marketing (with Consent): To send you promotional information, bonuses and special offers from bos01 — only where you have given explicit consent to receive marketing communications.
• Responsible Betting: To monitor betting patterns and provide support to members who may be showing signs of problem gambling.
• Platform Improvements: To analyse usage patterns and improve the overall user experience and performance of the bos01 platform.

Bos01 does not sell or rent your personal data to third parties. However, in certain limited and legitimate circumstances, we may share your data with the following parties:

• Payment Providers: Providers such as Touch 'n Go, GrabPay, DuitNow and Malaysian banks that process your financial transactions — only the information necessary for those transactions is shared.
• Technology Service Providers: Companies that provide technical infrastructure, server hosting, and cybersecurity services to bos01, bound by strict confidentiality agreements.
• Identity Verification Providers: Third-party KYC services that assist us in verifying member identities in accordance with legal requirements.
• Legal Authorities: Law enforcement agencies, courts or regulatory bodies where we are required to do so by Malaysian law or court order.
• Business Transfer: In the event of any merger, acquisition, or sale of bos01 assets, your personal data may be transferred as part of that transaction, with prior notice given to you.

Bos01 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and bos01 servers.
• Data-at-rest encryption for all sensitive data stored in our databases.
• Role-based access control (RBAC) — only authorised personnel may access member data.
• Continuous 24/7 security monitoring and intrusion detection systems (IDS/IPS).
• Regular security audits conducted by independent cybersecurity experts.
• Mandatory data security training for all bos01 staff who handle personal data.
• Established incident response procedures to ensure any data breach is managed swiftly and effectively.

Bos01 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the bos01 platform.

As a bos01 member and an individual protected under Malaysia's PDPA, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the bos01 customer support team via live chat or email at support@bos01.ws. We will process your request within 30 business days.

Bos01 retains your personal data only for as long as necessary for the purposes set out in this Privacy Policy or as required under Malaysian law:

• Active Account Data: Retained for as long as your bos01 account is active, and for the required period following account closure to fulfil legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Support Communication Records: Retained for 2 years after your last interaction for reference and service improvement purposes.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you personally.

The bos01 platform may contain links to third-party websites or services in certain contexts. The bos01 Privacy Policy applies solely to the bos01 platform. bos01 is not responsible for the privacy practices of any third-party website or service you access through those links.

We encourage you to read the privacy policy of every platform you visit. bos01 has no control over the content, privacy policies, or security practices of third-party websites.

The bos01 platform is strictly for users aged 18 and above. bos01 does not knowingly collect or process personal data from individuals under the age of 18. Should we discover that personal data of a minor has been collected without valid parental or guardian consent, we will promptly take steps to delete that data and close the account in question.

If you have any questions, concerns or complaints regarding bos01's Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels: